Heather has degrees from McGill University, Claremont Graduate School and Oxford University in history, comparative religion, cultural anthropology, and Indology, doing teaching, fieldwork and various jobs in UC San Diego, Calcutta, Kyoto and Heidelberg. This, as she puts it, has ‘kept me in the glorious mess of everyday challenges to poor people and people on the margins.’ Widely published, Heather worked with Jonas Salk for eight years on how to create an epidemic of health. She has been working for 25+ years on turnarounds in healthcare—taking troubled practices, or large systems, discovering their challenges and their assets, and then building a turnaround on the basis of inherent talents and strength.